The Service Encounter Diaries Essay Example | Topics and Well Written Essays - 4750 words

The Service Encounter Diaries - Essay Example This struck me as poor client support for an eventual client. 7: The store and the nature of client care could have been improved in two different ways. The first would be for the workers to offer their immediate help paying little mind to the undertaking they may have been on. The second would be for the worker to apologize that he/she can't help and offer to discover another person. 3: While in line, I saw that of the three representatives at the front work area looking out for clients, just 2 of them were working. The other was clearly signed into her work station yet she was not taking clients. Despite the fact that different representatives that were serving clients were respectful and to some degree lively, the gloomy demeanor on the essence of the non-working worker made one presume that she was either simply sitting around idly or taking a break in an improper zone. 4: My response was somewhat obvious. I left the mail station with the acknowledgment that the fundamental explanation individuals have an awful desire for administration doesn't have to do with the way that there are not chipper and persevering individuals there, yet the way that a couple of sluggish, wasteful, or irate representatives ruins the whole experience. 7: The forefront administrator ought to guarantee that those people who are entrusted with welcome or connecting with clients must keep up an exceptionally significant level of polished skill and a decent hard working attitude. On the off chance that they can't meet these, at that point they ought to be set in another region, reassigned or ended. 3: Upon moving toward the work area and clarifying the circumstance, the client support agent looked baffled and disclosed to me that they don't deal with any charging issues at their office and just can acknowledge installments or set up new plans. 7: The people at the store could profit by offering the client choices since they don't deal with charging issues; just pardoning themselves

Jealousy and Self-Love in My Last Duchess by Robert Browning Essay

Robert Browning's sensational sonnet My Last Duchess characterizes how incredibly an individual may put some distance between the real world, because of desire and self esteem. Â This focal idea is accomplished through a privileged person's discussion with a guest concerning a work of art of his ex; inside the discussion, the noble - Alfonso II, Duke of Ferrara- - uncovers that he has been a key figure in the homicide of his late spouse. Â The Duke's feeling of the real world and his abuse of intensity remain as significant aspects inside the creation of the focal thought. The Duke nearly is by all accounts urging the peruser to concentrate on the way that his feeling of the truth is imperfect. Â He starts squeezing this thought to the peruser inside the beginning periods of the sonnet, while conversing with the guest about a representation of his killed spouse: I consider that piece a marvel now: Fra Pandolf's hands worked hectically a day, and there she stands(Browning 695-696). Â Upon perusing this so right off the bat in the Duke's discussion, the peruser is reclaimed; how could an individual be increasingly intrigued by the nature of work in a bit of craftsmanship than his dead...

The Bicycle Diaries

The Bicycle Diaries 1. So my sister bought me a bike. Its a used bike, but its still red and shiny, and it works, and I need one because I live as far away from campus as you can possibly get. She rode it over last night and locked it up for me, after which we took the bus to Harvard to see a comedy show. We spent quality sister time together for a bit before I rode the bus back. 2. I am back at the student center, conveniently without my sister, and I find my bike. I take the key out, stick it in the lock, and yank. No luck. I brace myself against the bike rack and jerk the lock upwards, almost pulling the plastic part off the metal (it is a U-Lock, even though its chaining up a bike that was only $20). It is after midnight. A few people walk by and I wonder vaguely how much it looks like I am stealing this bike. I decide probably a lot, because even though I look like (and am) a fairly non-threatening awkward Asian girl I am yanking at a valuable chained object with a half-ripped HARVARD POLICE DEPARTMENT sticker on it. I continue to yank. 3. Victory! The lock comes off! 4. Theres a little black plastic part on the main bar of the bike where I assume the lock is supposed to go while you are riding the bike. Again, another good ten minutes (during which I probably could have made it home on foot) are spent trying to jam the lock into the holder. 5. Hello? Hey Unni, how are you supposed to put the lock in the holder? You slide it in. I am sliding it in. Hold it so it looks like a U, not a horseshoe, and slide it in. Theres a notch. Its not sliding in. Youre probably trying to jam it in. Slide it in. I AM sliding it! Do you see the notch? Slide the notch in. IM SLIDING THE NOTCH IN. Hold it like a- I AM SLI- oh, theres a NOTCH. Thanks, Unni. Good night. 6. I am riding hands-free. Literally. My hands have literally fallen off because Ive forgotten that it is very cold in New England, especially in November, especially when you are riding at high speeds (read: 5 mph, because I am having horrifying thoughts of smashing into sidewalks, cars, and New House since I havent ridden a bike in a few years)(Whoever invented the phrase like riding a bicycle has clearly never ridden a bike at one in the morning in East Coast weather after having spent twenty minutes wrestling with the lock), and I dont have gloves yet because I come from a place where gloves are like a weird, unnecessary type of sock. 7. Remember when you drove (or when I drove, because you might still, but I no longer drive in college), and you parked your car, and all you had to do was press a button to lock your car and you were good to go? Parking a car was never my favorite part of driving, but parking a bicycle is an exponentially horrifying experience. So as I attempt to lock it up outside, another good ten minutes are spent simply releasing the lock (you press the notch and THEN slide this time), and then on opening the lock (I look less like I am stealing, since Im only unlocking a lock that is locked to nothing, yet I still feel like the Harvard Police Department is going to spring out of a bush and detain me for stealing a bike lock). Then I realize that there is absolutely nowhere to lock it up, unless I lock it to another bike, with which I imagine the other owner would not be too pleased, or to a tree, which could probably be cut down if someone was really that insistent on stealing my $20 already-sk etchy-looking bicycle. I resolve my issues for the night by taking it up to my room, effectively waking a disgruntled Mr. Neha, and going to sleep. I dream of a time where bicycles never need to be locked up, everyone got into MIT, and celestial bodies never got their planetary statuses revoked. You know what would be cool? If you guys wrote me postcards. I would take pictures of them and post them in the blog, and itd be like PostSecret, except itd be PostQuestion, or just PostCard.. I was getting my mail today and almost fell to my knees in anguish because every time we ever get mail, it is always, ALWAYS for Mr. Neha. She is just so much more popular with the postal service. (I personally like Death Cab for Cutie better, but shh, theyre my guilty pleasure music.)(You dont actually have to send me postcards, itd just cheer me up after having lost my hands to severe wind chill.) I promise the next post will be college essay-related, and I know you guys have already sent in your early action applications (GO YOU!), but I really just wanted to bring you a post dedicated to the fact that I am, indeed, the most ridiculous person alive.

Renaissance Music European Classical Music - 905 Words

Renaissance Music Renaissance music is European classical music written approximately 1400 to 1600. The Renaissance followed on from the Middle Ages the name means ‘rebirth’. This time was also the time of Humanism because it focused on human life and accomplishments (Tripod). Support for the arts led to a surge of interest in music (Grendler). New musical forms emerged in France and the Netherlands in the 1400s and gradually spread to Italy and the rest of Europe. Musicians adopted these new forms and combined them with their local traditions to create distinctive regional styles (Grendler). Three factors contributed to the growth of music during the renaissance; wealthy patrons, advances in printing and Catholic an Protestant†¦show more content†¦Some of the important composers are listed below: †¢ Josquin des Pres, Netherlands, worked in Italy France (1440-1521) †¢ Guillaume Dufay, Netherlands, worked in France, Italy Burgundy †¢ Jean de Ockeghem, Netherlands †¢ Orlando di Lasso, Netherlands / Germany, (1532-1594) †¢ Heinrich Schà ¼tz, Germany, (1585-1672) †¢ Michael Praetorius, Germany, (1571-1621) †¢ William Byrd, England,Show MoreRelatedImpact Of The Renaissance751 Words   |  4 PagesWhenever I think about the renaissance, I think of the of the dark ages. The Renaissance was a period in European history, that took place during the 14th through the 17th century. Accordant Leonardo da Vinci he describes the culture of the Renaissance as â€Å"the cultural bridge between the Middle Ages†. Renaissance started in Italy during the period of medieval, then it slowly spread throughout Europe. The term Renaissance over the years, has become synonymous with ideas of expanding, rebirth and culturalRead MoreAnalysis Of Claude Debussy s Musical Time Periods1519 Words   |  7 Pagesunleashed complete freedom across present dimensions, including melody, rhythm, and chord progression. Some of the new music has been rejected, but some of it has been integrated creating new styles of music. Suzie Berndt states in her â€Å"Musical Time Periods: The Modern Period† that the technology and industry of the modern time period facilitated much of the music invented. New styles of music are being created every single day. Diverse genres give different groups of people a sense of identity. As newRead MoreIslams Influences on the Modern World1422 Words   |  6 Pages The modern world is a mixing pot of different cultures and influences intertwining and overlapping. The impact of one culture on another can be seen clearly in contemporary Europe, which lays adjacent to Asia. Over time, European culture has evolved and assimilated with the incorporation of surrounding influences. Western civilisation has taken inspiration in the innovations and discoveries of great eastern empires such as the Greek, Roman and Byzantine. Arguably one of the most influential andRead MoreEras of Time1339 Words   |  6 PagesThere have existed several eras of music throughout time, some ha ve lasted more than others, but only a few are most remembered. Whether you’re sitting through an elementary or high school lecture about the past you are mostly likely to encounter the Medieval and Renaissance Era periods. Both of these Eras have become the standards of the past. Although, the Medieval and Renaissance Era represent two distinct cultures and worldviews of life, neither period lacks significant features or events thatRead MoreMusic s Influence On Western Music1347 Words   |  6 PagesI’m concerned, music has magical power, as the saying goes, music makes a qualities of race higher and expensive, where have music, where enjoy to melt . I think western music is the most fashionable music in the world.Even in classical western music, it was also very modern.Western music has very long history, experienced lots of difficulties and changes. Until now, there are still many researchers studying western music’s history. As I know, early western music m ostly were light music which didn’tRead MoreEssay on Renaissance vs Neoclassicism1295 Words   |  6 PagesTrefren, D Renaissance VS Neoclassicism How could two periods such as the Neoclassicism and the Renaissance be so successful and be focused on very different things? Neoclassicism and the Renaissance are two major periods in the history of art during which different forms of art including architecture, painting, music and visual arts, significantly advanced. It was during these periods, different artists became very famous as a result of the masterpieces reflecting how the ideologies and artisticRead MoreMy Point Of View 20th Century1110 Words   |  5 Pagesstandards with materialistic society? The USA, UK, France are examples of western countries. Western culture is also a music type and lifestyle that come from the western countries. Best it boosted the economy, increase technology, creates a foundation for future. Negative increase change to lose their roots and values. The major historical events in the 20th century are first The European Imperialism in Africa and Asia. Second World War 1 it was directly triggered by the assassination of Austrian archdukeRead MoreThe Origins Of The Percussion Family1310 Words   |  6 Pagesto the Turkish military band music and instruments. Many of the militarily effective instruments were carried into Western armies, such as the Cavalry Kettledrums, or Timpani. Figure 1: Mounted Trumpeters and a Kettledrummer (Persian, 1237 CE) Timpani were the first majorly used percussion instrument in Western music. It evolved from of the Medieval instrument the Nakers, which were smaller same sized drums normally used in pairs. The Nakers proliferated into European society in the Middle Ages.Read MoreThe Harlem Renaissance s Influence And Impact1262 Words   |  6 PagesThe Harlem Renaissance s Influence and Impact The Harlem Renaissance era is known for its rich culture and being the source for many African American breakthrough artists such as Alain Locke,W.E.B DuBois, and Ethel Waters. . Whether it be the diversity of music, drama, art, or literature, it’s surely present during that period of time and still is today. Many questions about this time period include â€Å"How was Harlem life like back then?† â€Å"What is the Harlem Renaissance?†, and â€Å"How did itRead More Art of the Ages Essay736 Words   |  3 Pagesnbsp;nbsp;nbsp;nbsp;nbsp;The main focus of art from the Early Middle Ages to the Renaissance period involved fundamental changes in the way individuals viewed their world. A central element of the Renaissance was the rediscovery of ancient world of Greece and Rome. The ancient classics of philosophy, literature, and science inspired the development of empirical methods to pursue studies in these fields. As Europeans became increasingly aware of clas sical knowledge some like Galileo began to build on that knowledge actual

Essay on Dyslexia - 2537 Words

Growing, developing and learning are the facts of life for all children. Each day children are faced with many new concepts and various challenges. Can you imagine how it feels for a child to face not only new challenges life has, but to face these challenges while living with a learning disability? These challenges are met not just when they begin school either. Students suffer from learning disabilities from the moment they begin learning, not when they start school. Learning disabilities are real and they affect millions of people. One such disability that affects over approximately 15 percent of the total American population is dyslexia ( Nosek 5). We will discuss the following issues and areas surrounding dyslexia: #61623;†¦show more content†¦To better understand some of the problems that dyslexic people face in learning to read and write, one needs to look at the four basic steps in the learning process. The four steps include: input, integration, memory, and output. Input- This involves what information goes into a person from the five senses. These sensory organs send the information to the brain. Integration- The brain sorts through all the information, puts it in the right order, organizes it, and gets meaning from the message. Memory- The brain stores the information so it can be used when needed. Memory plays a very important part in what students have to learn in school. The memory and cognition for the dyslexic person can be outstanding. They have excellent long-term memory for things such as movies, experiences, locations and faces. Output- This is where we use the information to answer questions. This output can be either verbal or motor. In any of these four steps, the dyslexic person can experience a great deal of difficulty. Even when the sensory organ receives the message correctly, the message can get garbled in the input and integration stages of learning. Not all dyslexics have problems in the same areas. Trying to identify the exact source of the problem can be difficult sometimes (Savage 54). As mentioned earlier, the three areas of learning in which dyslexics struggle with are reading, spelling/writing and math. When a dyslexicShow MoreRelatedThe Effects Of Dyslexia On Children With Dyslexia Essay1347 Words   |  6 Pagesthe case. Students world-wide struggle with the learning disability known as dyslexia. Dyslexia is known for the way it twists words and numbers in ones’ head. It’s almost as if the persons’ mind is playing a trick on itself. The person might read the text backward or even say his or her thoughts backwards. Just because one has dyslexia does not mean that he or she cannot major in any specific major. Someone with dyslexia may choose which ever major he or she may like, although it will be harder forRead MoreEssay on Dyslexia1286 Words   |  6 PagesDyslexia Imagine your childhood. Now imagine sitting in school and dreading that one moment when your elementary school teacher is going to call on you to read aloud to the class. Imagine that you dread this moment so dearly because you constantly trip over simple words and are made to feel stupid because of it. Or worse, imagine knowing that you do try your hardest but still have report cards that say that you are not living up to your full potential and need to start making an effort in schoolRead MoreThe Effects Of Dyslexia On Children With Dyslexia3439 Words   |  14 Pagesto read, or to learn to read, would be able to, right? With Dyslexia, that is not the case. Dyslexia is described as the difficulty to comprehend language through reading and writing, despite a normal level of intelligence. Dyslexia is not only the most common learning disability, but is also highly recognized. There are three proposed distinctions within dyslexia that includes auditory, visual, and attentional. Unde rstanding dyslexia would help the educational community as long as the medical communityRead MoreDyslexia Essay2856 Words   |  12 PagesRunning head: Phonological Theory of Dyslexia Phonological Theory of Dyslexia Name Course Tutor Date Introduction Learning difficulties have been a common occurrence and there are many theories established to explain this disorder. Dyslexia, the common term for learning problems, affects a large part of the population and several studies have been carried out to determine the main cause of the disorder. Psychologists have been engaged in debate as to what theory bestRead MoreEssay on Dyslexia2503 Words   |  11 PagesDyslexia Growing, developing and learning are the facts of life for all children. Each day children are faced with many new concepts and various challenges. Can you imagine how it feels for a child to face not only new challenges life has, but to face these challenges while living with a learning disability? These challenges are met not just when they begin school either. Students suffer from learning disabilities from the moment they begin learning, not when they start school. Learning disabilitiesRead MoreDyslexia and life897 Words   |  4 PagesFor a long time, dyslexia has been causing many humans, especially children, to have learning difficulties. The World Federation of Neurologists define dyslexia as, a disorder in children who, despite conventional classroom experience, fail to attain the language skills of reading, writing, and spelling commensurate with their intellectual abilities (Dyslexia, 2013). Sometimes the letter m might look like w, and the number 3 might look like 8; dys lexia basically makes it harder for people toRead More dyslexia Essay857 Words   |  4 Pages The following paper discusses learning disorders, specifically, dyslexia, that are present within school age children between the ages of seven and twelve. During this age, most average children have the ability to read, write, spell, think, listen and do mathematical problems with minimal difficulties (Silver, 1993, p.109). On the other hand, children with learning disorders, specifically dyslexia, struggle to grasp these concepts because they have visual perception problems. When a child lacksRead MoreEssay on Dyslexia917 Words   |  4 Pagesthey have a disorder. This disorder is called dyslexia. People with dyslexia struggle with: listening, reading, writing, spelling, and even handwriting. However, having dyslexia doesn’t mean that they are not intelligent. Some of the greatest minds in the world have or had dyslexia. One of the most fascinating reasons for dyslexia is the dominate ear. Even though they may be different doesn’t mean that they are stupid. (Hotz, Sollier) Dyslexia is a learning disorder that is linked with problemsRead MoreReflective Essay On Dyslexia1065 Words   |  5 PagesOverview Dyslexia is a learning disability which affects 1 in 5 people. As someone who lives with the challenge of dyslexia I have been subjected to people’s misunderstanding of the condition, their misjudgements and their prejudice. Not aware of the hidden challenges someone with dyslexia faces daily , I decided to write a stream of consciousness to allow readers to understand how debilitating and distressing the condition can be. KU3 Knowledge and understanding of ways in which texts are createdRead MoreEssay on Overcoming Dyslexia1472 Words   |  6 PagesOvercoming Dyslexia The teacher walked to the front of the room with her book in hand and as she got closer to the front, Paul got lower in his seat. He knew what was coming next; it was time for the class to read the next chapter. The teacher would start reading and then call on different students to read as they moved through the chapter. This scared Paul right down to his toes. He had read in front of the class before, but it was what followed after class that worried him the most. The

Debut Albums and Unselfish Good Deed Free Essays

Happiness in her Eyes Life is not always all about receiving; sometimes, we have to think of others, and give back. This summer for instance, I performed a very unselfish good deed that I will never forget. When someone hears â€Å"good deed† one might automatically think that it is giving clothes to the naked, feeding the hunger, or donating blood to Red Cross. We will write a custom essay sample on Debut Albums and Unselfish Good Deed or any similar topic only for you Order Now My unselfish good deed, however, was far from all those things. Over the two months of summer, I had the pleasure to accompany and assist my pregnant mom. Growing up, my mom has never told me to do the laundry, clean my room, or cook. I have never picked up a broom, or dusted one shelf. But since my mom is old and with child, I thought to myself that I should not second guess whether or not I should give her a helping hand. I did chores around the house like no other. I even remember turning down a couple of friends to go to the movies, just so I can stay home and make sure that my mom is secure and not worrying about anything but herself and my soon to come baby sister. Without my mom saying a word, I could tell that she was very proud of me. I saw happiness in her eyes when she saw me doing the right thing without her having to peep a peep. And personally, I was more than delighted for what I have done over summer. When my mom is happy, I am happy. One day, I want to do way more for my mom. I want to make her proud, I want to make her a Queen. She deserves the best, and I will not stop until she gets the best! How to cite Debut Albums and Unselfish Good Deed, Essay examples

Studying Foreign Language in High School free essay sample

The purpose of this paper is to examine the factors affecting the need of learning a foreign language at high school. Many have realized the increasing importance of the acquisition of a foreign language, in other words an increasingly valued skill. In United States of America, an increase of 200 percent in the number of schools offering Chinese language in their programs has been observed. (Asia Society 2008) In this paper, I will be covering on how learning a foreign language benefits academic progress in other subjects and enhance career opportunities. On the other hand, I will explain the inadequate level of proficiency in learning a foreign language in high school. 2. Advantages of learning a foreign language 2. 1 Benefits in academic progress in other subjects Learning a foreign language is a powerful experience, a study of 13,200 high school students revealed that the students who studied a foreign language received better grades in the English section a test compared to those who did not. We will write a custom essay sample on Studying Foreign Language in High School or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page (Dumas 1999) Similarly, Thomas C. Cooper a professor in foreign language education revealed that in a study of 23 metropolitan high schools, students who took a foreign language in high school received significantly higher marks in the Scholastic Assessment Test. (Cooper 1987) Last but not the least, mastering another language can improve the knowledge of English structure and vocabulary. (Curtain Dahlburg, 2004) 2. 2 Foreign language enhances career opportunities Through a survey done with 581 alumni of The American Graduate School of International Management in Glendale, Arizona, respondents said they gained a competitive advantage with knowledge of foreign language. It is identified that foreign language is a critical factor in employment and enhances their career paths. Furthermore, possessing proficiency in another language provided personal fulfillment, mental discipline and cultural enlightenment. (Grosse 2004) Similarly, studying a foreign language enhances the capabilities of students in understanding English grammar and their overall communication and problem-solving skills. Apart from intellectual benefits, knowledge of foreign language facilitates travel, enhances career opportunities and promotes cross-cultural understanding. (National Research Council 2007) 3. Inadequacy of proficiency from learning a foreign language in high school Studies have shown that with over 300 hours of contact time over 2 years is woefully insufficient for high school students to acquire usable levels of proficiency in a foreign language. This requires the schools to improve the methods in which foreign language is taught, for instance, a greater use of immersion programs. (Committee for Economic Development 2006) 4. Conclusion This paper has covered the advantages and disadvantages of learning a foreign language in high school. Therefore, the key aspects in learning a foreign language are the academic improvements in other subjects and the boost in career opportunities. However, in consideration of the time a student spent engaging with a foreign language, it is significantly inadequate to procure usable levels of proficiency. In conclusion, learning a foreign language at high school does benefit a student, but the proficiency of the language boils down to the commitment a student puts in the process of learning the language.